Retail Position

Job Description: Retail Manager
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Florist & Gift Shop

Company: Urban Petals

Location: Greer, South Carolina

Position: Full-time (40 hours per week)

About Us: Urban Petals is a florist and lifestyle boutique known for its beautifully curated collection of home décor, plants, gifts and breathtaking floral designs for weddings. Our mission is to exceed our customer’s expectations in every way by providing a personalized shopping experience and the most beautiful selection of gifts, fresh flowers, and seasonal décor in the area. As we continue to grow with a commitment to excellence and a focus on optimizing operations, we are seeking an enthusiastic and customer-oriented Retail Sales Associate to join our team and contribute to our welcoming and creative environment.

Job Summary: As a Retail Manager at Urban Petals, you will be an integral part of our team, responsible for creating a warm and inviting atmosphere for our customers. Your passion for floral arrangements, gifts, and providing outstanding customer service will play a pivotal role in making each customer’s visit a delightful and unforgettable experience. Additionally, you will be responsible for maintaining inventory, scheduling, general cleaning, stocking, and other administrative tasks.

Key Responsibilities:

• Greet customers with a friendly and welcoming attitude, ensuring they feel valued and attended to.

• Assist customers in selecting floral arrangements, gifts, and seasonal home decor items based on their preferences and needs.

• Oversee custom orders, flower deliveries, workshop prep & setup, ensuring prompt and attentive service.

• Process sales transactions accurately and efficiently using the point-of-sale system.

• Maintain the shop's visual appeal by maintaining displays and restocking inventory.

• Implement creative vision, floor plans, and creative direction from owner.

• Keep the shop tidy, organized, and well stocked.

• Collaborate with the team to achieve sales goals and contribute to a positive store environment.

• Process & receive inventory shipments, price new inventory.

• Oversee staff scheduling, cleaning & sop’s schedules.

Qualifications:

• Previous retail experience is required.

• Dependable.

• Highly detail oriented.

• People oriented and efficient at managing a team to accomplish goals.

• Ability to multi-task and maintain calm in busy times.

• Passion for helping customers, love for flowers, and interior design.

• Excellent communication and interpersonal skills, with a warm and approachable demeanor.

• Ability to engage with people, understand their needs, and offer tailored recommendations.

• Comfortable using a point-of-sale systems and cash register.

• Flexibility to work weekends, evenings, and/or holidays, as these are often busy times for our shop.

• Willingness to execute owner’s vision, goals, and directives with openness.

• Must be able to stand while working, 8-9 hour shifts.

• Saturdays are required.

• Occasional evenings are required, as needed, for workshop assistance, display resetting, staff meetings.

Benefits:

• Competitive hourly wage based on experience.

• Employee discounts on floral arrangements, gifts, and home decor items.

• Opportunity to gain experience in the retail and floral industry.

• Work in a creative and supportive team environment.
  

STORE HOURS:

Tuesday - Friday, 10 am - 5 pm

Saturdays 10 am - 4 pm

If you have a passion for flowers, a love for helping customers, and have a commitment to providing exceptional customer service, we invite you to join our team at Urban Petals. Apply today to be part of a beautiful and creative environment that brings joy to our customers' lives.